WhatsApp Business Message Templates
Mohamad Charafeddine — mohamadcharafeddine.com/en/resources/whatsapp-business-templates/
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── Greeting message ──

Welcome to [business name]!
Thanks for getting in touch. To help you faster, reply with a number:
1) Prices and catalogue
2) Address and opening hours
3) New order
4) Follow up on an order
Or just type your question, and we'll reply within [usual time].


── Away message ──

Thanks for your message! We're closed right now.
Our hours: [days] from [time] to [time].
We'll reply as soon as we're back. If it's urgent, start your message with "Urgent".


── Quick replies ──

/price
[Product] is [price], including [what's included]. Would you like photos of the options we have?

/address
We're at [short address]. Map: [link]
Opening hours: [days and times].

/delivery
We deliver to [areas] within [time]. Delivery costs [cost], free for orders over [amount] (if applicable).

/payment
You can pay by [cash on delivery / transfer / card / ...]. We confirm the order after [payment / confirming the address].

/order
To confirm your order we need:
1) Product and quantity
2) Name and phone number
3) Full address
4) A good time for delivery

/thanks
Thank you for trusting us! We'd love to hear what you think, and we're here if you need anything.


── Order confirmation ──

Your order is in ✅
Order: [product × quantity]
Total: [amount] (delivery included: [yes/no])
Delivery: [day and approximate time] to [address]
If you need to change anything, message us before [deadline].


── Order on its way ──

Your order is on its way 🚚
It should arrive in about [time]. Driver's number: [number]
Please be available to receive it, and thanks for your patience.


── Follow-up after delivery ──

Hi [name], your order from [business name] arrived yesterday.
Was everything as you expected? Your feedback matters to us, and if anything was off we'd like to fix it.


── Review request ──

So glad you liked it 🙏
If you have a minute, a review on Google helps other people find us:
[review link]
Thank you so much!


── A question that did not become an order ──

Hi [name], you asked us about [product] a few days ago.
It's still available, and if you have any questions before ordering we're happy to help.


── A customer who has not ordered in a while ──

Hi [name], we've missed you at [business name]!
New this month: [product or offer].
If you'd rather not get messages like this, reply "Stop" and we'll respect that.