Asking for Reviews and Replying to Them
Mohamad Charafeddine — mohamadcharafeddine.com/en/resources/reviews-request-and-reply/
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── WhatsApp after delivery ──

Hi [name], so glad you liked [product/service] 🙏
If you have a minute, a Google review helps others find us:
[review link]
Thank you!


── Short text message ──

[Business name]: thanks for visiting today! Your opinion matters, and we'd love your review here: [link]


── Email ──

Subject: How was your experience with [business name]?

Hi [name],
Thank you for choosing [business name] for [service]. We hope it went as you expected.
If you have two minutes, we'd love to hear your thoughts on Google:
[Button: Write a review] → [link]
And if anything wasn't right, just reply to this email and we'll follow up personally.
Thanks,
[name and role]


── Card by the till ──

Enjoyed your visit today?
Scan the code and tell us on Google 🙏
[QR code for the review link]
[Business name]


── Reply to an excellent review ──

Thank you, [name], for your kind words! We're so glad you enjoyed [what they mentioned].
See you soon at [business name], and do try [another product] next time.


── Reply to a mixed review ──

Thank you, [name], for your honest feedback. We're glad [the positive they mentioned] was good,
and sorry that [the issue] wasn't what you expected. We're [what you will actually do].
We'd love to make it up to you on your next visit; reach us on [number].


── Reply to a negative review ──

[Name], we're sorry your experience wasn't what you deserved.
That's not the standard we want for our customers, and we'd like to understand what happened and put it right.
Please contact us directly on [number/email]; [manager's name] will follow up with you personally.


── Reply to a rating with no text ──

Thank you for your rating, [name]! Glad to have you with us; see you soon.


── Reply to a review you cannot trace ──

Thank you for your feedback. We couldn't find a visit or order matching what you describe, and we'd like to understand more.
Please contact us on [number] so we can look into it.