Municipal digital-service platform

BALDA

One platform serving several municipalities: citizens browse services, their conditions and documents without an account, and submit requests with a reference number to track them.

My role
  • Founder
  • Product vision
  • Platform building
Who it serves
Municipal staff and councils, and citizens.
Status
Live · pilot stage
Link
balda.passionlb.com
Screenshot of BALDA
Screenshot of BALDA

01The challenge

Small municipalities handle requests, complaints and announcements on paper and by phone, so follow-up gets lost and citizens see no result.

02What I built

  • A structure serving several municipalities, each with its own space and data.
  • Public pages for citizens and internal tools for staff.
  • Requests with a reference number that citizens follow through to a decision.

03My role

Founder: defining the problem, designing the product for many municipalities on one platform, and leading the build and the pilot.

  • Founder
  • Product vision
  • Platform building

04How AI was used

Built with AI assistance for code, design and the launch plan, with checks before any change touches real data.

05The outcome

Live at balda.passionlb.com, in its pilot stage.